At Dropani, we prioritize providing an excellent shopping experience, ensuring that your products arrive safely and promptly. As a multi-vendor marketplace, we operate under a shared shipping framework, where each vendor is responsible for shipping their products. Below is an overview of how shipping is handled on Dropani:
Vendor Responsibilities
Each vendor on Dropani is responsible for shipping the products they sell. Vendors must provide clear details about their shipping policies, including the methods, estimated delivery times, and costs associated with each product. This flexibility allows you to choose from a range of options that best fit your needs.
Shipping Methods & Fees
The shipping method and cost for each order will depend on the vendor’s settings. Vendors are able to choose various shipping options, including:
Shipping fees will be automatically calculated and displayed at checkout before you complete your purchase. You will only be charged for shipping according to the selected method and the size of your order.
Estimated Delivery Times
Delivery times are estimated and depend on various factors, including the vendor’s location, shipping method, and delivery destination. Typically, delivery within South Africa takes between 3 to 7 business days, depending on the vendor’s processing time and carrier delays. Vendors may also offer expedited shipping for faster delivery, which will be reflected at checkout.
Shipping Tracking
Once your order has been dispatched by the vendor, you will receive an email notification with tracking information. This includes a tracking ID and a link to the courier’s tracking system so that you can monitor the status of your shipment in real time.
Handling Shipping Delays & Issues
While we strive to ensure timely delivery, unforeseen circumstances such as carrier delays, weather conditions, or public holidays may affect your order's arrival time. If there are any issues with your shipment, such as delays, damage, or lost items, please reach out to Dropani customer support. We will coordinate with the vendor and shipping carrier to resolve the issue promptly.
International Shipping
Currently, Dropani only supports deliveries within South Africa. Vendors are required to specify if they are able to ship internationally. Customers will be notified during checkout if international shipping is available.
Return and Refunds
Return and refund policies are set by each vendor and should be reviewed before purchasing. Dropani ensures that all vendors comply with our platform’s return guidelines. If an issue arises, such as receiving a defective product, customers are encouraged to contact Dropani's support for assistance in managing returns or processing refunds. Our team will facilitate communication between the customer and vendor to ensure the matter is resolved.
Shipping Restrictions
Some products may have specific shipping restrictions due to size, weight, or location limitations. These restrictions will be listed on the product page, and customers will be notified if a product cannot be shipped to their desired location during checkout.
Shipping Cost Adjustments
Vendors may update their shipping costs from time to time. If there are any changes to the shipping fees for an order after it has been placed, Dropani will notify the customer before the order is shipped.
Customer Support for Shipping Queries
If you have any concerns or queries regarding shipping, our customer support team is always available to assist you. Please contact us via our support page, and we will work closely with the vendor and the carrier to ensure your satisfaction.
