Privacy Policy for Dropani

At Dropani ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform via our website and mobile app. By accessing or using Dropani, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect several types of information in order to provide you with a seamless experience on our platform:

• Personal Information: When you create an account, place an order, or interact with our services, we collect your name, email address, phone number, billing and shipping addresses, and payment information.

• Location Data: We collect real-time location data to facilitate accurate delivery of items to your designated address.

• Device Information: We gather details about your device, including type, operating system, browser type, IP address, and other technical information for security and performance purposes.

• Order and Transaction Information: This includes information about your purchases, payment methods, and transaction history, which helps us manage your orders and provide customer support.

• User-Generated Content: If you leave reviews, comments, or other content, we may collect and display it to enhance your user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Fulfillment: To process your orders and manage deliveries.
• Customer Support: To respond to inquiries, provide assistance, and resolve issues related to your orders.
• Personalization: To recommend products, vendors, or services based on your preferences and past activities.
• Marketing and Promotions: We may send you marketing communications about promotions, new products, and special offers, but you can opt-out at any time.
• Platform Improvements: To enhance the user experience, analyze usage patterns, and improve the functionality and security of our platform.
• Legal Compliance: To comply with applicable laws and regulations and to protect our rights and the rights of others.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following situations:

• Service Providers: We may share information with trusted third-party vendors who assist us in processing orders, handling payments, providing customer support, and analyzing platform usage.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred to the new entity.
• Legal Compliance: We may disclose your information to comply with a legal obligation or to protect our rights or the safety of others.

4. Data Security

We implement industry-standard security measures, including encryption and secure servers, to safeguard your personal information. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct any inaccurate information.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out: You may opt-out of receiving promotional emails by following the unsubscribe link or adjusting your account preferences.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When we no longer need your data, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your personal information.

9. International Transfers

If you are accessing our platform from outside South Africa, please note that your data may be transferred to and processed in South Africa. By using our platform, you consent to this transfer of personal data.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be revised accordingly. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@dropani.com
Phone: +27872650177
Address: Fondwe, Limpopo, South Africa