At Dropani, we prioritize your satisfaction and strive to provide the best service possible. If you encounter an issue with your order, our refund policy ensures fairness and transparency.
Order Issues: Refunds may be granted for incomplete, incorrect, or unsatisfactory orders, subject to review.
Damaged Items: Refunds will be granted if items are broken, damaged, or expired upon delivery.
Cancellations: If an order is canceled before processing or dispatch, a full refund is applicable.
Non-Delivery: If an item fails to arrive due to a service error, you may request a refund.
Timeframe: Refund requests must be submitted within 7 days of the order.
Assessment: Each case will be reviewed to confirm eligibility.
Reimbursement: Approved refunds are processed within 3-5 business days to your original payment method.
Refunds are not applicable for delays caused by incorrect customer details or force majeure events.
Misuse of the refund policy may result in account restrictions.
For assistance with refunds, please contact our support team at [info@dropani.com].
