Terms and Conditions for Dropani

Welcome to Dropani! These Terms and Conditions govern your access to and use of the Dropani website, mobile app, and any related services (collectively referred to as "the Platform"). By accessing or using the Platform, you agree to be bound by these terms. If you do not agree with these terms, please do not use the Platform.

1. Acceptance of Terms

By using the services provided by Dropani, you confirm that you accept and agree to abide by these Terms and Conditions. If you are using the Platform on behalf of an organization, you confirm that you have the authority to agree to these terms on behalf of that organization.

2. Eligibility

To use the Platform, you must be at least 18 years old or the legal age in your jurisdiction to form a binding contract. By registering for an account, you confirm that you meet these eligibility requirements.

3. Account Creation

To use certain features of the Platform, such as ordering, tracking deliveries, or becoming a vendor, you must create an account. You agree to provide accurate, complete, and current information when registering and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Use of the Platform

• Personal Use: You agree to use the Platform solely for personal, non-commercial purposes unless otherwise authorized.
• Prohibited Activities: You agree not to engage in activities that could damage, disable, overburden, or impair the Platform, including attempts to access the Platform through unauthorized means or using automated systems (e.g., bots).
• Legal Compliance: You agree to comply with all applicable laws, regulations, and third-party agreements while using the Platform.

5. Services Provided

Dropani offers a multi-vendor delivery service, enabling customers to place orders from various vendors, including groceries, pharmacy, e-commerce, fast food, and parcels. We facilitate the transaction between buyers and vendors but do not assume responsibility for the actual delivery or quality of the goods sold by vendors. Vendors are responsible for the content, prices, and service offered.

6. Order Process

• Placing Orders: When you place an order through the Platform, you agree to pay the price indicated, including applicable taxes, delivery fees, and any additional charges. You will receive an order confirmation via email or within the app.
• Payment: All payments are processed securely via our payment gateway. You agree to provide accurate and valid payment information. Payment processing may incur additional fees, and we reserve the right to refuse any transactions deemed suspicious.
• Order Cancellation: You may cancel your order as long as it has not been dispatched for delivery. Once an order is dispatched, cancellations are not possible, and the applicable charges will apply.

7. Delivery

• Delivery Timeframe: Delivery times may vary based on vendor availability, location, and other factors. We strive to deliver orders as quickly as possible but do not guarantee specific delivery times.
• Delivery Responsibility: While Dropani facilitates the delivery process, the vendor is responsible for preparing the order, and the delivery personnel are responsible for ensuring timely delivery.
• Failed Deliveries: If a delivery fails due to incorrect address information or unavailability of the recipient, additional delivery fees may apply.

8. Vendor Responsibilities

Vendors listed on Dropani are responsible for:

• Ensuring the accuracy of their product listings, including prices and availability.
• Complying with all applicable local, state, and federal regulations.
• Delivering products on time and in the condition expected by customers.
• Addressing customer complaints related to product quality and service.

Dropani does not take responsibility for any actions or omissions by vendors and does not guarantee the quality or legality of any products sold.

9. Customer Responsibilities

As a customer, you agree to:

• Provide accurate shipping information for your orders.
• Pay for the products and services you order through the Platform.
• Respect the delivery personnel and vendors, ensuring a safe environment for the delivery.

10. Privacy and Data Security

By using Dropani, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data. We take your privacy seriously and implement security measures to safeguard your information.

11. Intellectual Property

All content on the Platform, including text, graphics, logos, images, and software, is owned by Dropani or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Platform without prior written consent from Dropani.

12. Limitation of Liability

To the fullest extent permitted by law, Dropani and its affiliates will not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use, arising from your use of the Platform. This includes, but is not limited to, any damages related to order errors, delivery issues, or the actions of third-party vendors.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dropani, its affiliates, officers, employees, agents, and partners from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

14. Dispute Resolution

Any disputes or claims related to these Terms or your use of the Platform will be resolved through binding arbitration, rather than in court, except for claims that can be filed in small claims court. The arbitration will be conducted in [location], and the language of arbitration will be [language].

15. Amendments

Dropani reserves the right to amend or update these Terms at any time. Any changes will be effective immediately upon posting on the Platform. We encourage you to review these Terms periodically to stay informed about any updates.

16. Termination

We may suspend or terminate your access to the Platform at our discretion, without prior notice, for any reason, including for violation of these Terms. Upon termination, your right to use the Platform will immediately cease.

17. Force Majeure

Dropani is not liable for any failure to perform its obligations under these Terms if such failure is caused by events beyond its reasonable control, such as natural disasters, strikes, or technical failures.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes or claims arising from these Terms will be subject to the jurisdiction of the courts in Gauteng, South Africa.

19. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@dropani.com
Phone: +27872650177
Address: Fondwe, Limpopo, South Africa